We offer chaperones for our appointments – you can read more about requesting a chaperone, below. Once our clinician has taken your medical history and completed your examination, they will explain your diagnosis and next steps – including any treatment.
Treatment may be medication or other alternative routes such as physical therapy. If it is decided that you need to be referred to another health or social care provider, the GP practice will do this.
Our Practice provides a safe environment where patients and staff can be confident that best practice is being followed. All patients can request to have a chaperone present for any appointment or examination. This chaperone can be a trained member of staff, a family member or friend.
There may also be times where your clinician might require a chaperone to be present for your appointment. When possible, please let us know that you would like a chaperone before your appointment. This helps to avoid your appointment being delayed or rescheduled.
When this is not possible we will do our best to provide a chaperone at the time of request.
If you’re off work sick for 7 days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.
We request that you do not assume that a result is normal if we do not contact you. The surgery will contact you if there is a significant problem with your results, but please contact us for all results as the GP may have made some suggestions or advice based on your results even if there is not a significant problem.
Getting your test results
If your test results show that you need more tests or treatment, we will contact you.
Once a doctor has reviewed your test results, you can view them:
Questions about your results
If you want to talk to someone about your results, fill out a test results request form and someone will be in touch.
Vaccinations – Flu
Flu vaccination is safe and effective. It’s offered every year through the NHS to help protect people at risk of getting seriously ill from flu.
The NHS website provides information about who can get it, how to book and where to get the vaccine.
Find out about flu vaccination for adults
Find out about flu vaccination for children
COVID-19
COVID-19 vaccination is safe and effective. It gives you the best protection against COVID-19.
The NHS website provides information about the vaccination, who can get it, and safety and side effects.
Find out about COVID-19 vaccination
Related information
NHS vaccinations and when to have them
Accessing your GP health record
The easiest ways to access your GP health record are:
To access your GP health record online, you must be:
- registered with the surgery
- aged 16 or over
You can contact the surgery for help if:
- you need a printed copy of your record or to be sent a digital version
- you’re unable to see your record
- information is missing or has disappeared from your record
- you can only see very recent information in your record and you need to see older information
- there’s incorrect information in your record
- you can see information that should not be there (for example, you can see information that’s not yours)
- you do not want to be able to see your record
- someone is pressuring you for information in your record
What’s in your GP health record
Your GP health record includes information such as:
- medicines your GP has prescribed
- allergies you have
- vaccinations you have had
- conditions you have been diagnosed with
- notes from appointments at the surgery
- results of tests the surgery has arranged
- letters that hospitals or specialists have sent to your GP
Your GP health record does not include information kept by other services that has not been sent to the surgery. This includes services like hospitals, dentists and opticians. To access this information, you will need to contact the service directly.
You can find out more information about your GP health record on the NHS website.
Related information
Accessing someone else’s information
Accessing someone else’s information
As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.
To request proxy access:
Linked profiles in your NHS account
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.
Related information
Accessing your GP health record
Changing your contact details
To update details like your name, address, phone numbers or email address:
If you’re turning 16 and need to update your contact details, please fill out a turning 16 – update contact details form.
Change of address
If you have moved to a new address, you will need to be in our catchment area to stay registered with our surgery.
Changing your phone number or email address
You will need to show us identification before we can change your phone number or email address.
Changing your name
You will need to show us proof that you have changed your name. This could be a marriage or civil partnership certificate, deed poll or birth certificate.
